HealthisWealth - Health reports automation app
HealthisWealth is a HealthTech App which enables customers to find doctors, book instant appointments for both online & offline consultations, order medicines to your doorstep and perform lab and home tests. It aims to improve patient outcomes through a comprehensive web and app-based platform.
Problem Faced:
Post the online consultation, the user receives the doctor's prescribed medication list and consultation details via the app. Subsequently, the patient must manually order these medicines, either online or offline, by typing each name.
There is no accessible conversation history for the patient to refer, making it challenging to grasp the doctor's instructions regarding the treatment course.
Native language speakers may encounter difficulties when everything is presented in English or Hindi.
It would be valuable to assess the patient's willingness to continue with the same doctor during the follow-up period or explore alternative options if the feedback is asked immediately after the first consultation.
Feature of the solution Proposed:
HealthisWealth aims to provide post-consultation convenience for patients with an AI-driven Medical Report service.
Post-consultation, the report offers a summary, doctor-recommended follow-up, medication details, a complete conversation voice note, and a feedback survey.
Users can directly order medications by clicking "Add to Med Cart," redirecting them to the HW Medicines page. LabTests can also be booked automatically based on doctor’s prescription
Easily set follow-up reminders based on doctor's advice with a single click.
Additional features include Language Selection and Read Aloud, enhancing prescription comprehension for local language speakers, with support for over 15 Indian native languages.
If the user doesn't complete the initial consultation feedback survey, HW customer support contacts them after 24 hours to gather their input on the doctor's consultation. If the feedback indicates dissatisfaction, the team offers an alternative doctor recommendation along with a concession in the consultation fee.
Business Goals:
Enhanced User Experience – Providing convenience to the user by enabling one-tap solution for every pain point identified post-consultation.
Improved User Engagement – Supporting native language speakers also to understand the reports well by including language convert and read aloud features.
Metrics to Measure Success:
Post-Consultation Medicine Orders: Percentage of users who use the "Add to Med Cart" feature to order prescribed medications after a consultation.
Feedback Submission Rate: The percentage of users submitting feedback immediately after their consultation through the in-app survey.
Follow-up Reminders Set: Number or percentage of users setting follow-up reminders based on the doctor's advice.
Language Feature Usage: Percentage of users who utilize the language selection or Read Aloud features for their medical reports.
Customer Retention: Measure if users return to the platform for follow-up consultations with the same doctor or based on alternative recommendations offered post-feedback.
Metrics to Monitor:
User Drop-off Points: Track where users abandon the process post-consultation (e.g., not adding meds to cart, not setting reminders).
Support Requests: Number of users needing customer support to gather feedback after 24 hours.
Feature Engagement: Usage rates of the different features like Read Aloud, language selection, and feedback survey to assess adoption.
Error Rates: Monitor any technical issues like failed medication orders, reminder setups, or translation errors in language support.
User Satisfaction (via feedback): Average feedback rating provided after consultation and any trends in dissatisfaction that might need addressing.
